Mandates are essential for Leverandørservice. They act as the legal contract between the end-customer (your customer) and you the merchant. Mandates are governed by your bank.

A mandate is associated to a customer. A customer may have multiple and different scheme mandates associated.

Due to PSD2, mandates must be renewed every 18 month(s).

This is an example of a Leverandørservice mandate

{
    "handle": "md_Os2VMiGLY6xYmu5RwbgusK3M",
    "customer": {
        "uniqueNumber": 675,
        "handle": "cus_aSK3XrSmSch3ad6WUIRLIvY4",
        "name": "Jensen A/S",
        "number": "675",
        "createdAt": "2017-01-12T15:38:09.07"
    },
    "meta" : {
        "CreditorNumber" : "12345",
	    "CvrNumber" : "12345678"
    },
    "scheme": "nets-ls",
    "modifiedAt": "2017-01-12T15:52:46.987",
    "status": "Active"
}

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Changing bank

Changing your bank does not interfere with your setup in DebitDirect. However, as you consult your new bank, please instruct them to import your Mastercard Payment Services agreements as part of the change.

In some occations, Debitdirect will recieve a cancellation of all mandates then following a creation of the same mandates in the days follows.

AgreementsPayments