Mandates

Mandates are essential for Leverandørservice. They act as the legal contract between the end-customer (your customer) and you the merchant. Mandates are governed by your bank.

A mandate is associated to a customer. A customer may have multiple and different scheme mandates associated.

Due to PSD2, mandates must be renewed every 18 month(s).

This is an example of a Leverandørservice mandate

{
    "handle": "md_Os2VMiGLY6xYmu5RwbgusK3M",
    "customer": {
        "uniqueNumber": 675,
        "handle": "cus_aSK3XrSmSch3ad6WUIRLIvY4",
        "name": "Jensen A/S",
        "number": "675",
        "createdAt": "2017-01-12T15:38:09.07"
    },
    "meta" : {
        "CreditorNumber" : "12345",
	"CvrNumber" : "12345678"
    },
    "scheme": "nets-ls",
    "modifiedAt": "2017-01-12T15:52:46.987",
    "status": "Active"
}

Status of a mandate

A mandate may have the following statuses:

• Active. The mandate is active and payment may be transacted towards the mandate.

• Pending. The mandate is request and pending completion with either bank or Mastercard Payment Services. This status may be followed by Active or Rejected.

• Cancelled. The mandate is cancelled due to expiration.

• Revoked. The mandate is revoked either by You, the bank or the customer.

• Rejected. The mandate cannot be registered.

Changing bank

Changing your bank does not interfere with your setup in DebitDirect. However, as you consult your new bank, please instruct them to import your Mastercard Payment Services agreements as part of the change.

In some occations, DebitDirect will recieve a cancellation of all mandates then following a creation of the same mandates in the days follows.